Privacy Policy

Privacy Policy for SnackOnTheGo.net

Effective Date: 05th December 2024

Welcome to SnackOnTheGo.net, operated by Crunch Craft Limited (“we,” “us,” “our”). We value your privacy and are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and the Kenya Data Protection Act 2020. This Privacy Policy explains how we collect, use, store, share, and protect your personal data.

1. Data Collection

We collect the following types of personal data from our users:

  • Contact Information: Name, email address, phone number, and physical address.
  • Purchase Information: Payment details, order history, and product preferences.
  • Usage Data: IP address, browser type, operating system, and browsing behavior on our website.
  • Marketing Data: Preferences for receiving marketing communications and feedback from surveys and promotions.

2. Data Usage

We use your personal data for the following purposes:

  • To Provide Our Services: Processing orders, managing payments, and delivering products.
  • To Communicate with You: Sending order confirmations, updates, and responding to inquiries.
  • To Improve Our Services: Analyzing usage data to enhance website functionality and user experience.
  • For Marketing Purposes: Sending newsletters, promotional offers, and other marketing communications, subject to your consent.
  • For Legal Compliance: Complying with legal obligations and protecting our rights and interests.

3. Data Storage

Your personal data is stored securely on our servers located in Kenya. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

4. Data Sharing

We may share your personal data with third parties under the following circumstances:

  • Service Providers: With vendors and service providers who perform functions on our behalf, such as payment processing, shipping, and marketing.
  • Legal Requirements: When required by law or to comply with legal processes.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

We ensure that any third parties with whom we share your data adhere to strict data protection standards and use the data only for the purposes specified by us.

5. Security Measures

We take the following measures to protect your personal data:

  • Encryption: Using SSL/TLS encryption for data transmission.
  • Access Controls: Restricting access to personal data to authorized personnel only.
  • Regular Audits: Conducting regular security audits and vulnerability assessments.
  • Data Minimization: Limiting the amount of personal data we collect and retain.

6. Users’ Rights

You have the following rights regarding your personal data:

  • Access: Request access to your personal data we hold.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data under certain conditions.
  • Restriction: Request restriction of processing your data under certain conditions.
  • Portability: Request transfer of your data to another organization or directly to you.
  • Objection: Object to the processing of your data for direct marketing purposes.
  • Withdrawal of Consent: Withdraw your consent for data processing at any time.

To exercise these rights, please contact us at info@snackonthego.net. We will respond to your request within 30 days.

7. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Crunch Craft Limited
Email: info@snackonthego.net
Address: Nairobi, 79206-00200

By using our website, you agree to the terms of this Privacy Policy. Thank you for trusting SnackOnTheGo.net with your personal data.