Refund & Returns Policy

Effective Date: 05th December 2024

At SnackOnTheGo.net, operated by Crunch Craft Limited, we strive to provide our customers with the best quality plantain crisps. However, if you are not completely satisfied with your purchase, we are here to help. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.

1. Returns and Refunds Eligibility

Due to the perishable nature of our products, we can only accept returns and issue refunds under the following conditions:

  • The product was damaged during shipping.
  • The product was delivered in an unsatisfactory condition (e.g., stale or expired).
  • The product received was incorrect or not as described.

2. Return Process

If you need to return a product, please follow these steps:

  1. Contact Customer Support: Email us at info@snackonthego.net within 7 days of receiving your order. Include your order number, a description of the issue, and any relevant photos.
  2. Approval: Our customer support team will review your request and, if approved, will provide you with instructions on how to return the product.
  3. Return Shipping: You are responsible for the return shipping costs unless the return is due to our error (e.g., incorrect or damaged product). We recommend using a trackable shipping method to ensure the safe return of the product.
  4. Return Address: Crunch Craft Limited
    Nairobi, 79206-00200
    Kenya

3. Refund Process

Once we receive your returned product, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note:

  • Processing Time: Refunds are typically processed within 7-10 business days after we receive the returned product.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items not in their original condition or items returned more than 7 days after delivery).

4. Exchange Policy

We do not offer direct exchanges. If you received a defective or incorrect product, please follow the return process, and we will issue a refund. You may then place a new order for the correct product.

5. Non-Returnable Items

For health and safety reasons, we cannot accept returns of the following items:

  • Products that have been opened or partially consumed.
  • Products not in their original packaging.
  • Products returned more than 7 days after delivery.

6. Contact Information

If you have any questions about our Refunds and Returns Policy, please contact us:

Crunch Craft Limited
Email: info@snackonthego.net
Address: Nairobi, 79206-00200
Kenya

We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly and fairly. Thank you for choosing SnackOnTheGo.net for your snacking needs.